Return & Refund Policy

At Evernights, every curtain is custom-made specifically for your order. Because of the personalized nature of our products, all sales are final.

Returns

We do not accept returns for change of mind, incorrect purchases, personal preferences, sizing issues, or any other non-defective reason.

As each order is made to your specifications, returned merchandise cannot be restocked or resold.

Refunds

We do not offer refunds once an order has been placed, produced, or shipped.

Damaged or Defective Items

We take pride in the quality of our products. If your order arrives with a manufacturing defect or damage, please contact us within 5 calendar days of receiving your order.

To assist with your claim, please include:

• Your order number

• A description of the issue

• Clear photos showing the defect or damage

Upon review, eligible claims may be resolved through one of the following remedies at Evernights' discretion:

• Replacement of the affected item

• Store credit issued as an Evernights Gift Card

Refunds are not provided for defective items unless required by applicable law.

Lost Packages

Once an order has been shipped and handed over to the carrier, Evernights is not responsible for packages that are lost, delayed, stolen, or misplaced during transit.

Customers must contact the shipping carrier directly regarding transit-related delivery issues.

However, we will gladly provide any shipping information or documentation available to help support your claim with the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Evernights is not responsible for orders shipped to an incorrect address provided by the customer. Orders returned due to incorrect or incomplete shipping information may be subject to additional shipping charges before reshipment.

Order Cancellations

Because production begins shortly after an order is placed, cancellation requests cannot be guaranteed.

If you need to make a change to your order, please contact us as soon as possible. Once production has begun, orders cannot be cancelled, modified, or refunded.

Contact Us

If you believe your order qualifies for a defect claim or if you have questions regarding this policy, please contact us at:

contact@evernights.com

We are committed to reviewing all claims fairly and finding the best possible resolution.