FAQ – Evernights

Shipping

How long does it take to receive my curtains?

Because every curtain is made to your exact specifications, production takes 7–10 business days. Shipping then takes 5–10 business days, so most orders arrive within 12–20 business days (about 3–4 weeks) of ordering. Delivery times can vary with your location and public holidays.

Where do you ship?

We ship to Canada and the United States. Shipping is free, and there are no duties to pay when your curtains arrive.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package's progress.

Will I have to pay customs duties or import taxes?

No. There are no customs duties or import fees to pay when your curtains arrive. We cover them for you.

Can I change my order after it has been placed?

Since all curtains are custom-made, changes can only be made within 30 minutes of placing your order. Email contact@evernights.com as soon as possible, and we'll do our best to update your order before production begins.

Returns and exchanges

Can I return custom-made curtains?

Because every curtain is made to your exact order, we don't accept returns for change of mind, colour preference or other non-defective reasons. You're still covered in these cases:

Arrived damaged, defective or wrong: email us within 5 calendar days of delivery with photos, and we'll make it right.
Our mistake (not made to the measurements you gave us): we remake it free.
You measured wrong: our EverCare Fit Guarantee gives you one free remake in the correct size if you contact us within 10 days of delivery.

See our Refund Policy for full details. None of this limits your rights under consumer protection laws.

What if my curtains arrive damaged?

If your curtains arrive damaged, defective, or aren't what you ordered, please email contact@evernights.com within 5 calendar days of delivery with your order number and clear photos of the issue. We'll work quickly to make it right. This reporting period doesn't limit your rights under consumer protection laws or our 1-Year Quality Warranty.

What if I entered the wrong measurements?

You're covered by the EverCare Fit Guarantee. If your curtains don't fit because of a measuring mistake, email contact@evernights.com within 10 days of delivery with your order number, photos of the curtain hanging on your rod or track with a tape measure showing its height and width, and your corrected measurements. We'll remake them in the right size, with free shipping on the remake.

Good to know: one remake per household; size changes only (same colour, fabric and header); new measurements must be within 25% of your original order; if the new size is larger, you pay only the difference. If a simple alteration like hemming will fix the fit, we may offer that instead. See our Refund Policy for full terms, and our guide for measuring tips.

Can I exchange my curtains for a different size or design?

Because every order is made to your specifications, we can't exchange curtains for a different colour, fabric, header or attachment style. If you need a different size because of a measuring mistake, our EverCare Fit Guarantee covers one free remake when you contact us within 10 days of delivery.

Product care

Can I machine wash my blackout curtains?

Yes. Evernights curtains can be machine washed using a gentle or synthetic fabric cycle with warm water only (30–40°C / 86–104°F). Do not use hot or boiling water, as excessive heat may damage the fabric and blackout lining.

What detergent should I use?

We recommend using a neutral laundry detergent. Avoid strong alkaline detergents, bleach, or products containing harsh chemicals, as they may cause discoloration, fabric damage, or reduced durability. For best results, add a small amount of fabric softener during the rinse cycle to help reduce static electricity.

Can I tumble dry my curtains?

No. Tumble drying is not recommended. Use a low-speed spin cycle (maximum 400 RPM for no more than 1 minute) and hang the curtains to air dry naturally. High-speed spin drying and machine drying may affect the fabric's appearance and performance.

How do I remove wrinkles from my curtains?

The best way to remove wrinkles is with a garment steamer. Gently steam the fabric while the curtains are hanging to achieve a smooth, professional look. Avoid using excessive heat from an iron whenever possible.

My curtains have wrinkles when I open the package. Is this normal?

Yes. Curtains are folded for shipping, and packages can sometimes be compressed or handled roughly during transit, which may cause wrinkles. Simply hang the curtains and allow them to relax for 2–3 days. For best results, use a garment steamer to remove any remaining creases.